We're looking for a customer-focused IT Support Specialist to help keep our technology running smoothly and support employees across the organization. In this role, you'll provide hands-on technical support, troubleshoot hardware and software issues, assist with onboarding new users, and help maintain the systems that keep our business operating efficiently.
The ideal candidate enjoys solving problems, delivering exceptional customer service, and working in a collaborative environment where no two days are the same!
End-User Support
- Provide timely technical support for desktops, laptops, printers, phones, and other technology equipment.
- Troubleshoot hardware, software, and connectivity issues to minimize downtime.
- Support Microsoft Office, Microsoft Teams, Citrix, and company-specific applications.
- Escalate complex issues to higher-level support when appropriate.
User Administration & Onboarding
- Set up hardware, software, peripherals, and system access for new employees.
- Manage user accounts, permissions, and security settings.
- Support employee onboarding by ensuring technology is ready and functional on day one.
Technology Operations
- Maintain accurate records within the IT ticketing system, documenting issues, resolutions, and work performed.
- Support conference room technology, including audio/visual and video conferencing equipment.
- Perform daily operational and processing tasks according to established procedures.
- Assist with IT infrastructure maintenance and improvement initiatives.
Documentation & Training
- Create and maintain clear IT documentation and knowledge resources.
- Provide basic end-user training and guidance on technology tools and systems.
- Promote knowledge sharing and continuous improvement across the organization.
Additional Responsibilities
- Travel to remote locations as needed to provide onsite support.
- Participate in on-call support rotations and occasional evening, weekend, or holiday support.
- Perform other duties and special projects as assigned.
- Associate degree in Information Technology, Computer Support, or a related technical field, or equivalent combination of education and experience.
- 1-3 years of experience in a help desk, technical support, or IT support role.
- Working knowledge of Windows operating systems and Microsoft Office applications.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
