Customer Support Specialist

Customer Support Specialist - OneArc Simulation Support (PRG)

We are a well-established team based in Prague (Czech Republic), developing world-leading military simulations for major NATO powers and their allies. We constantly seek ways to advance the industry using the latest technologies and trends to ensure our software drives success on the ground.

We believe in saving lives through simulations.

Your job will be totally different from what you expect

We give you freedom and responsibility to do things well, support you, train you, and teach you. We have a relaxed environment where we aim not to limit our staff with too many regulations. We trust you.
We offer a wide variety of work and a crunch-free environment due to our products being developed as a continuous service. Also, you will not constantly do the same things over and over again.
You will serve as a key liaison between our users and internal teams, directly interacting with customers via email, phone, or on-site visits. Our business has a worthy cause, the work we do has an actual impact on making the world a safer place.
You will handle the full cycle of customer experience—from installing, configuring, and troubleshooting OneArc software to ensuring orders are packed and dispatched, and assisting with live demos and special events.

Do you think you have what it takes?

• You proactively take on technical issues and work to get them fixed, aiming for long-term solutions.
• You are not afraid to talk to people and can promptly answer support inquiries with a positive, professional mindset.
• You take ownership of your work, work well independently, and can meet deadlines under changing conditions.
• You are not afraid to acknowledge mistakes, and you are willing to analyze them and learn from them.
• You have a passion for problem-solving and helping users get the most out of our tools.
• You are fluent in spoken and written English.

Nice to have:

• Experience with hardware and software installation, configuration, and troubleshooting.
• Familiarity with BAE Systems OneArc products, such as VBS and ArmA.
• Basic ArmA/VBS scripting, terrain creation, 3D modeling, or basic programming skills.
• Fundamentals in networking and operating system administration.
• Prior customer service experience using CRM tools.
• Additional European language skills.
• Willingness to occasionally travel for on-site customer support or company events.

What you get?

We're not about all the hard work and no fun. Our office is relaxed and we have no dress code. We do our best to look after our people. Below is a snapshot of the perks you'll get if you work with us:

• Diverse, challenging, yet fun work environment with real-life applications.
• Opportunity to work on top of-the-line, cutting-edge products employed by military organizations and non-military users around the globe.
• Ability to influence how we support our users and directly impact customer satisfaction.
• Work with and learn from talented colleagues.
• Full-time employment with a competitive salary.
• Hybrid work environment: 3 days office, 2 days home option.
• 5 weeks vacation per year + 3 sick days.
• Various benefits, such as meal voucher allowance, office breakfasts, and a fully paid Multisport/Pluxee card.

We don’t offer just a job. We want to give you the opportunity to grow and advance the simulation market.