Account Manager - Downstream Chemicals

Account Manager - Downstream Chemicals

Are you passionate about building strong customer relationships and driving business growth?

Do you enjoy developing account strategies, managing key customer partnerships, and delivering commercial success?

Partnering with the Best

As an Account Manager - Downstream Chemicals, you will be responsible for managing and growing strategic customer accounts while driving revenue, profitability, and long-term customer satisfaction. You will work closely with customers, sales support, technical teams, and internal stakeholders to deliver tailored solutions, strengthen business relationships, and achieve commercial objectives.

Fueling Your Passion

As an Account Manager - Downstream Chemicals, you will leverage your sales expertise, relationship management skills, and commercial acumen to support customer success and business growth. You will play a key role in managing customer accounts, identifying opportunities, negotiating commercial agreements, and ensuring the successful execution of sales strategies within your assigned territory.

As a Sales Senior Specialist - Account Management, you will be responsible for:

• Managing and growing assigned customer accounts while maintaining strong long-term customer relationships.

• Acting as the primary commercial contact for named accounts within a designated business group or product portfolio.

• Applying account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L

• Developing and executing account plans to achieve sales, revenue, and profitability targets.

• Identifying customer needs and recommending products, services, and solutions that align with business objectives.

• Selling products and systems that require technical knowledge while collaborating with technical sales support teams as needed.

• Supporting the development and implementation of pricing strategies, commercial terms, and customer-specific agreements within established guidelines.

• Negotiating pricing, contractual terms, and commercial conditions to secure profitable business outcomes.

• Managing customer opportunities, forecasts, and sales pipelines to ensure accurate business planning and execution.

• Coordinating with cross-functional teams, including Operations, Engineering, Customer Service, Supply Chain, and Commercial teams, to deliver customer commitments.

• Building and maintaining relationships with key decision-makers and influencers within customer organizations.

• Monitoring market trends, competitive activities, and customer requirements to identify new business opportunities.

• Leading sales initiatives of moderate scope and impact while ensuring a high level of customer satisfaction and business performance.

• Supporting continuous improvement initiatives focused on commercial excellence, customer experience, and operational effectiveness.

To be successful in this role, you will:

• Have a Bachelor's degree from an accredited university or college; or a High School Diploma/GED with at least 4 years of experience in Sales.

• Have a minimum of 4 years of experience in downstream chemical process treatment programs.

• Have a strong understanding of industrial chemical treatment technology and the sales process.

• Have strong mechanical aptitude and troubleshooting skills.

• Have previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation.

• Have a comprehensive understanding of customer requirements and refinery market conditions.

• Have the ability to present complex technical content to various levels of internal and external organizations in a clear and concise manner.

• Have proficiency in Microsoft Office programs, including Excel, PowerPoint, Word, and Outlook.

• Have the ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be conducted to determine eligibility).

Work in a Way That Works for You

This role may require flexibility to support customer meetings, business reviews, sales activities, travel requirements, and commercial priorities.

• This role is a full-time, hybrid position. Office space available in Edmonton, AB but remote work is acceptable. 

• Must live within a 100km radius of Edmonton, AB. 

Working with Us

Our people are at the heart of our success. We foster a collaborative, inclusive, and performance-driven environment where innovation, customer focus, teamwork, and professional development are encouraged and rewarded.

Working for You

We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include:

• Career development and training opportunities

• Medical and wellness benefits

• Financial and retirement programs

• Additional voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

The Baker Hughes internal title for this role is: Sales Senior Specialist - Account Management