Service Delivery Coordinator (ALS) - Benghazi

Are you looking for a new opportunity?

Would you like to collaborate with global teams to deliver exceptional service?

Join our cutting-edge Artificial Lift Systems team

At Baker Hughes our purpose is clear. We take energy forward making it safer, cleaner and more efficient for people and the planet. Our team partners with the business to effectively enable and sustain change to improve our performance.

Partner with the best

As a Service Delivery Coordinator, you will ensure that we maximize short and long-term revenue, profit and cash collection opportunities. You'll oversee the on-time delivery, contract adherence and payment for our customers. In this dynamic role, you'll coordinate job activities across organizational boundaries, ensuring delivery to our customers.

As a Service Delivery Coordinator, you will be responsible for:

• Handling all activities related to the supervision, organization and execution of a service project, including scope, time, contract (if not covered by a dedicated Contract Manager) cost & quality management.
• Responsibility for project methodologies and standards including scheduling and control, to fulfil a customer order or need according to financial/commercial parameters and ensuring customer satisfaction.
• Communicating across direct organization. Presents to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
• Scheduling and dispatching of resources in line with job requirements. Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes. Be familiar with the assigned client’s process / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives.
• Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
• Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

Fuel your passion

To be successful in this role you will:

• Have a bachelor's degree from an accredited university or college (or a high school diploma + 4 years of relevant experience)
• Have 5+ years of experience in Artificial Lift Systems service delivery management.
• Demonstrate experience of leading and motivating teams in a global-matrix environment to deliver success
• Strong analytical and problem-solving skills
• Have excellent communication, negotiation, and interpersonal skills​
• Be available to work in Benghazi.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position is being advertised for future talent pipelining purposes, your profile will be considered for upcoming opportunities, and our team may contact you as suitable roles become available.

#LI_Onsite

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination