The Customer Support Representative is responsible for following up on scheduling services, research and resolution of customer service issues and inquiries, and responsible for individual achievement.
- Ability to build rapport with customers
- Strong de-escalation skills
- Deadline and detail-oriented
- Strong listening and communication skills
- Works well in a professional team environment
- Self-motivated, disciplined self-starter
- Must be goal-oriented
- Ability to communicate ideas clearly and concisely in order to convey benefits of product in a professional and persuasive manner
- Handle customer inquiries with a sense of urgency
- Work with all personnel and outside contacts to satisfy clients and achieve company goals
- Additional customer service/administrative functions or directives assigned by management
