Area Specialist

For over 55 years, Weil Foot & Ankle (WFA) has been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation.

We are seeking a flexible, motivated, and detail-oriented Area Specialist to support clinical and administrative operations across multiple practice locations in the northern Chicago region. This is a dynamic, role that requires cross-training as a Medical Assistant (MA) and Patient Services Representative (PSR). You will provide direct patient care, administrative support, and serve as a key team member during new physician onboarding and practice integrations.

This position is ideal for someone who enjoys variety in their work, is passionate about patient care, and thrives in a fast-paced, team-oriented environment.

Essential Duties and Responsibilities:

• Support a geographically dispersed team across several practice sites.
• Travel regularly to assigned locations as needed.
• Deliver go-live integration support for new physicians and practice locations.
• Assist with onboarding and on-site training of new and existing staff.
• Support process improvements, protocol implementation, and daily operations.
• Maintain a high level of professionalism, ethical conduct, and a patient-first mindset.

Medical Assistant (MA) Responsibilities:

• Interview patients to obtain medical history and update records.
• Record vital signs (temperature, blood pressure, height, weight, pulse).
• Prepare exam rooms and assist during patient visits.
• Sterilize medical instruments and manage clinical inventory.
• Perform basic x-rays as appropriate.
• Complete additional administrative and clinical tasks as required.

Patient Services Representative (PSR) Responsibilities:

• Greet and check in patients in a courteous and efficient manner.
• Assist patients with questions or concerns during their visit.
• Collect insurance information, co-pays, and address open balances.
• Ensure a smooth and efficient front-desk workflow and patient experience.
• Support scheduling, communication, and overall office operations.
• Participate in team meetings and calls as needed.
• Maintain effective, collaborative relationships with peers, providers, and leadership.
• Contribute to ongoing improvement of processes and patient satisfaction.
• Perform other duties as assigned.