The IT Support Manager is responsible for leading the IT Support team and delivering exceptional technology support across Balance Health. This role oversees daily operations of the Service Desk, serves as the primary escalation point for complex technical and integration issues, manages support staff and outsourced MSP performance, and ensures clear communication with employees and leadership throughout the organization. The successful candidate is a hands-on leader who is passionate about customer service, accountability, and continuous improvement, and who is comfortable operating in a multi-site healthcare environment.
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