Patient Services Representative

Las Vegas Foot & Ankle is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. We have 4 convenient locations across Henderson and Las Vegas.

Las Vegas Foot & Ankle is looking for a Patient Services Representative to answer a high volume of calls, provide excellent customer service, and provide support to the practices.

Duties and Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution