Patient Services Representative

The Patient Services Representative functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Services Representative is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care.

This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. This position will work out of the Provo clinic.

Duties and Responsibilities

• Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
• Processes requests for prescription refills according to established practice.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Acts as a patient advocate, coordinator and liaison for clinic in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter.
• Clerical Duties Meet or exceed monthly departmental goals as established by Ops management.
• Adhere to phone activity/compliance standards to include, HIPAA, ACW, and minimum call volume