Job Overview
The Overnight Driver Trainer is responsible for onboarding, coaching, and supporting overnight delivery drivers to ensure safe, efficient, and high-quality delivery operations. This role serves as a lead driver and subject matter expert for overnight deliveries, troubleshooting delivery issues in real time while helping develop new and underperforming drivers.
Key Responsibilities
Driver Training & Onboarding
- Train and mentor newly hired overnight drivers
- Conduct ride-alongs and hands-on route training
- Teach delivery procedures, safety standards, and customer service expectations
- Ensure drivers understand delivery apps, scanning procedures, and route management
- Support new drivers through onboarding and transition into independent operation
Delivery Operations Support
- Serve as the overnight point of contact for delivery-related issues
- Troubleshoot problems including:
- Incorrect addresses
- Locked buildings or gate access
- Delivery app issues
- Delayed routes
- Customer communication concerns
- Vehicle or equipment issues
- Assist drivers with route recovery and operational problem-solving
Performance Coaching
- Work directly with underperforming drivers to improve delivery performance
- Conduct ride-along evaluations and provide constructive feedback
- Reinforce company standards, safety practices, and efficiency expectations
- Help drivers improve time management, accuracy, and professionalism
Leadership & Accountability
- Lead by example through professionalism, reliability, and strong work ethic
- Maintain consistent communication with overnight operations management
- Document training progress, coaching sessions, and driver performance concerns
- Promote a positive and team-oriented overnight work environment
Job Requirements
- Previous overnight delivery experience preferred
- Strong knowledge of delivery operations and troubleshooting procedures
- Excellent communication and leadership skills
- Ability to train and motivate others
- Reliable attendance and strong performance record
- Ability to remain calm and professional under pressure
- Valid driver’s license with a clean driving record
Work Environment
- Overnight / Night Shift
- Full-time availability preferred
