Responsibilities:
- Deliver outstanding player support on Risk & Fraud matters, including account issues, verification, and document reviews.
- Review alerts and player activity to detect and prevent fraud across our sportsbook and casino platforms.
- Conduct account due diligence using back-office tools to identify suspicious or unusual player behaviour.
- Investigate escalations from Payments, KYC, Customer Support, Compliance, and VIP teams.
- Monitor daily reports to spot and mitigate fraudulent or suspicious activity across player accounts.
- Analyze deposits, withdrawals, sportsbook wagering, casino play, and other account activity to identify potential risk and determine when additional verification is needed.
- Track and document accounts requiring reporting to state authorities and regulatory bodies.
- Identify emerging fraud trends and player behaviour patterns, keeping Supervisors, Team Leads, and Managers informed.
- Prepare Suspicious Activity Report (SAR) case narratives and supporting documentation for Management review.
- Review and prepare weekly Compliance Reports for committee meetings.
- Escalate incidents, system issues, bugs, and process malfunctions that could impact player protection, fraud prevention, or regulatory compliance.
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
Salary Range: $54,000-$60,000 USD
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