Graduate AI Coach

Graduate AI Coach

Job Title: Junior AI Coach

Department: Operations

Location: Head Office: Pioneer House, Morton Park, Darlington (Hybrid available after probation)

DBS Check: Required

Salary: £28,500.00 per annum

Bonus: Cohort Success & Progression Bonuses

Who We Are

We are an Ofsted Outstanding provider of apprenticeships in the IT, Tech, and Digital sector. Our mission is to inspire learners, shape the next generation of Tech & Digital talent, and create life-changing opportunities. We innovate, grow, and focus on learner success – and we want you to join us.

The Role

As a Graduate AI Coach, you’ll use your knowledge and understanding to guide learners personally and professionally. You will motivate and influence your caseload of apprentices, helping them achieve their full potential through workshops, training, and one-to-one support.

Career Development

At Baltic Apprenticeships, we offer clear and achievable career progression opportunities for Graduate Coaches. Our coaching career pathway starts at Junior Coach level, with opportunities to progress into Senior and Specialist roles as you develop your skills, knowledge and experience.

Support and Mentoring

We have a structured probation and training period to help new coaches settle into their role and build confidence.

We anticipate that coaches will begin working with their first cohort of learners from month two, allowing them to put their training into practice early on. However, learning and development continue well beyond this initial period, with a focus on the first six months and ongoing support as coaches work towards their first learner milestones, typically over the first 12–15 months.

Throughout this time, coaches receive both technical and teaching CPD, alongside training on our systems, processes and ways of working. This ensures they have the knowledge, skills and support needed to develop into confident and effective coaches.

Key Responsibilities & Role Expectations

• Manage a caseload of up to 36 learners, supporting skills, knowledge, and behaviours development
• Facilitate technical workshops and personal development microteaches
• Evaluate and maintain high-quality programme standards; ensure accuracy and compliance
• Build strong, collaborative relationships with learners, employers, and internal stakeholders
• Maintain training plans, monitor progress, and provide constructive feedback
• Contribute to programme improvement and learner engagement

Essential Skills & Experience

• A degree at 2:1 or above in Computer Science, Software Engineering, Data Science, AI or a related field, or equivalent demonstrable ability.

• Excellent written and verbal communication skills
• Excellent organisational skills with great attention to detail
• Flexible, adaptable and able to work well under pressure
• Confident using IT systems and databases including Microsoft Office programs
• Strong interpersonal skills with the ability to build relationships, rapport and understanding of every learner
• Open, honest and transparent communicator
• Be able to confidently challenge learners and provide constructive, developmental feedback
• Thorough and logical approach to problem solving
• Determination to see problems and solutions through to the end

Desirable Skills & Experience

• Knowledge of AI, Business Analysis, Digital Transformation, and apprenticeship standards
• Certifications: Change Management, Power Platform, or AI qualifications
• Experience with modern cloud platforms (e.g., Databricks, Snowflake), coding, or digital transformation tools
• Understanding of compliance, ESG, or technical frameworks is a plus

Our Benefits

At Baltic, we’re committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, we’re proud of our culture, our people, and the meaningful work we do every day.

Here’s what you can look forward to as part of Team Baltic:

Culture & Work-Life Balance:

• A fun, supportive environment with regular social events and team activities
• Early finish every Friday – we operate a 4.5-day working week
• 25+ days annual leave, increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

• Free, confidential mental health support through SPILL
• Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years’ service)

Recognition & Engagement:

• Baltic Scratch Card Scheme – instant wins for great work
• Baltic Breakfasts, competitions, and engagement days
• Volunteer Day annually to give back to causes you care about

We don’t just believe in a people-first culture – we bring it to life every day. And the most exciting part? We’re only just getting started. Join us on our journey and be part of something meaningful, ambitious, and full of opportunity.

A successful Graduate AI Coach will embody our core values:

• Be the Expert: Continuously deepen your understanding of apprenticeship standards, coaching practices, and industry knowledge to deliver confident, high-quality guidance. Use your expertise to help learners build the skills, knowledge, and behaviours they need to succeed in both their roles and their assessments.
• Be the Customer: Put the apprentice at the centre of everything you do. Provide personalised, empathetic support that recognises each learner’s individual strengths, challenges, and goals - creating a safe environment that enables confidence and growth.
• Be the Future: Embrace innovation and strive for continuous improvement in the learning experience. Use feedback, data, and insight to enhance delivery, reduce rework, and ensure our apprenticeship programmes evolve to meet future needs for learners, employers, and the wider organisation.

By living these values, you’ll help shape a future-ready workforce, build lasting relationships, and support every apprentice to achieve their full potential.

We welcome applications from candidates of all backgrounds. However, please note that we’re currently unable to offer visa sponsorship, so you’ll need to have existing right to work in the UK to be considered for this role.