Customer Service Specialist

About Baltic Born

At Baltic Born, we believe every woman deserves to feel confident, beautiful, and empowered through every stage of life. Founded by three sisters, our brand celebrates sisterhood and the strength of womanhood through thoughtfully designed fashion. We serve women navigating various life stages from young professionals and mothers to wedding guests and dinner hosts designing pieces that elevate their everyday and special moments.

We foster a positive, uplifting work environment where creativity thrives, collaboration is valued, and growth is encouraged.  From team lunches to fun events, we believe in celebrating our team regularly with monthly employee appreciation activities, and fuel your creativity with stocked snacks and drinks.  We value your time and well-being by providing paid 30-minute lunch breaks and employees may enjoy our collections with an exclusive employee discount. 

You’ll work for a company that focuses on attainable luxury, extended sizing, and creating fashion that helps women feel their best at every stage of life.

About the Role

At Baltic Born, we value being timely, informed, and personable, with a strong focus on resolution-oriented customer service. We are seeking a reliable and customer-focused team member to support our customers across multiple communication channels.

This is a full-time in-office position, Monday through Friday.

Key Responsibilities

• Provide prompt, professional assistance to customers via email, live chat, and outbound calls using the Gorgias platform
• Develop a thorough understanding of Baltic Born policies, including returns, shipping, and frequently asked questions
• Maintain familiarity with bestselling Baltic Born products to offer accurate guidance and recommendations
• Deliver resolution-focused responses within established service-level timeframes of 24-48 business hours
• Manage and track a personal list of assigned tasks and projects
• Identify and report recurring customer inquiries or issues to the team lead to support continuous improvement
• Collaborate with the customer service team to achieve reputation management goals and improve overall customer satisfaction
• Troubleshoot common customer concerns and contribute ideas to enhance the customer experience

Qualifications

• Strong verbal and written communication skills
• Proficiency with Google Workspace tools, including Docs, Sheets, Slides, and Keep
• Excellent problem-solving and critical-thinking abilities
• Dependable, with consistent attendance
• Strong time management and organizational skills
• Ability to work independently as well as collaboratively within a team
• Familiarity with Gorgias and Shopify is a plus