Bilingual Service Representative - BMS @ Saint Agnes

Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true!

Current Employees Must Apply Through Their UKG Employee Account

Service Representative (Bilingual-Spanish/English)

The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center:

• Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management.
• Medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips, etc.
• Greeting patients and providing quality customer service in person and on the telephone.
• Assisting patients by tasking messages through EHR to providers and clinical staff.
• Handling all incoming mail and assigned faxes and distributing them to appropriate departments.
• Receiving co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients.

Required Education:   

High School Diploma or equivalent education and/or experience

One year of experience in customer service.

Preferred Experience:

Basic medical terminology is preferred.

One year of experience in health care.