Client Care Specialist (Temporary up to 6 months)

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!

THE OPPORTUNITY

Performs a variety of bank-related functions while providing an exceptional service experience to clients. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

HOW YOU’LL MAKE A DIFFERENCE

• Answer incoming calls from clients and branches regarding checking and savings accounts, debit cards, certificates of deposit, and loans. Serve as the point of contact for account maintenance needs for existing and new clients.
• Troubleshoot and resolve client inquiries regarding online banking websites and mobile applications, including maintenance and password support. This may include third-party support for HOA, digital wallet, and other client-facing platforms. When aligned to support clients, troubleshoot and resolve a wide range of complex inquiries regarding account activity.
• Research and resolve client inquiries in a timely manner or route them to the appropriate parties for support and resolution. Complete service request forms when applicable.
• Perform maintenance and provide support to the Bank’s consumer and commercial clients for debit card products.
• Process requests for maintenance and modifications to existing card products and services.
• Ensure the implementation and delivery of card services are completed within agreed-upon timeframes and in accordance with policies, procedures, and regulatory requirements.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

WHAT YOU’LL BRING

• Intermediate knowledge of Electronic Check Clearing House Organization and National Automated Clearing House Association rules.
• Intermediate proficiency with computer terminals, personal computers, and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Intermediate typing skills sufficient to meet the production needs of the position.
• Intermediate math skills, including calculating interest and percentages; balancing accounts; adding, subtracting, multiplying, and dividing whole numbers, common fractions, and decimals; locating routine mathematical errors; and computing rates, ratios, and percentages, including drafting and interpreting bar graphs.
• Effective organizational and time management skills.
• Oral, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly with clients and employees.
• Ability to hear and speak effectively when communicating with individuals by telephone.
• Ability to work with general supervision while performing duties.
• Ability to work in a collaborative, team-oriented environment.
• Demonstrated passion for client service.
• Prior client service experience preferred.
• Prior banking or financial services industry experience preferred.
• High school diploma or equivalent required.

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.