Loss Control Analyst/Card Investigation Division

Loss Control Analyst

Card Investigation Division

Oklahoma City, OK

BancFirst Tower

Downtown Oklahoma City

100 N. Broadway Avenue

Oklahoma City, OK  73102

Full Time M-F 8am 5pm

POSITION SUMMARY

This position is located in the Card Investigations Division of Operational Compliance at the BancFirst Headquarters/Support Center.  It is very much a team-based environment.  You will be part of the card dispute investigation process from initial dispute to case completion, which may include the charge back and representment process, all while maintaining compliance with Regulation E. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist the banks in card dispute questions regarding the completion of dispute forms, the investigations process, and/or the status of the investigation.

Process and monitor disputes from the initial dispute to the case closing, in a timely manner, which may include sending letters to the customer to remain compliant with regulations.

Process and monitor chargebacks and representments.

Monitor and track cases, ensure compliance with regulation timelines, reporting of losses to management, and identifying fraud trends.

Perform other job-related duties and special projects as assigned.

Regular and consistent attendance and punctuality is an essential function of this position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Ability to comprehend regulations pertaining to electronic transactions.

Ability to quickly gather information and make sound judgments.

Dependable, self-motivated, and strong analytical skills.

Strong working knowledge of Microsoft Office, PDF documents, and knowledge of, or the ability and confidence to learn new software and technologies.  

Understanding of bank policies and procedures.

Strong organizational and time management skills.

Excellent people and communications skills, both verbal and written.  Able to relay a level of professionalism when investigating cases on the phone.  

Willing to work a team environment.

Must possess the ability to perform in a highly sensitive environment and deal with confidential matters.

PREFERRED SKILLS AND QUALIFICATIONS

Bank operations and support background.

PHYSICAL REQUIREMENTS

Constant use of computer screens. 

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.  

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching. 

Ability to sit and/or stand for long periods of time during the workday.

Long periods of typing and repetitive motion.

Ability to lift and/or move and carry 5 pounds.

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.

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