Sr ITI Analyst

Job Title

Sr ITI Analyst

Job Description

The professional will propose/implement IT Workplace solutions such as: collaboration, desktop, mobile and other end user solutions. He or She will interact with internal customers including Senior Executives to collect needs, wishes and transform them into technical solutions. The candidate must have exceptional customer relationship, customer centric and communication skills. The candidate must be use to work in a fast-paced, high technology environment with demanding internal customers.

The professional will be the local Subject Matter Expert (SME) of Workplace technologies and as such will be an escalation point for complex user and application performance issues captured by the service desk, and will represent the regional team on global conference calls and service committees. This position will also routinely interact with vendors to stay on top of the latest technology trends.

 Key Responsibilities and Accountabilities:

• Interact with internal customers to understand their needs.

• Serve as the voice of the internal customer and provide internal feedback on how IT Infrastructure can better serve its client base.

• Communicate projects and deliveries status to internal customers and upper Executives.

• Be alert to identify opportunities of improvement in our workplace environment.

• Keep the workplace environment on par with the latest technological developments.

• Perform audits according to the professional practices and Rabobank methodology;

• Develop a trusted relationship with internal customer, stakeholders and executive sponsors in order to drive product adoption and ensure they leverage the solution to achieve full business value;

• Propose/Implement complete workplace technical solutions and improve processes and policies;

• Lead and manage multiple projects simultaneously;

• Communicate strongly to the internal customers all technological solutions available;

• Represent local team on global conference calls and service committees;

• Align the solutions delivered with Global Technology Roadmaps;

• Ensure that issues are delivered properly to local and global management;

• Aid in the analysis/requirements gathering, design, configuration, implementation/testing, and support of workplace solutions;

• Develop clear and concise documentation for internal customers and support team.

Job Requirements:

• Bachelor's degree in computer science, information technology or related areas;

• Solid year’s experience in a related role;

• Fluency in English is mandatory;

• Experience in developing customer solutions, Design Thinking or UX, mobile solutions, solution architect with Office365 and suite of tools;

• Excellent communication (verbal and written), organization, project management, time/prioritize management, team player skills;

• ITIL v.3 certification;

• Advanced knowledge in Windows 7 and 10, MS Office (2013/2016), Microsoft SCCM software and Anti-virus software;

• Ability to participate confidently in local and global meetings;

• General knowledge of techniques for explaining technical concepts and procedures to non-technical internal customers;

• Travel may be required.

PCD´s candidates can apply for any Rabobank vacancy.