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    BA

    Bank of Hope

    Banking

    IT Analyst I - Desktop

    Honolulu, United StatesOn-SiteFull-time$21.64 / hourPosted 1w ago
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    Job description

    As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.

    • Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
    • End user support for handheld and peripheral devices.
    • Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
    • Maintain IT inventory.
    • Document instances of desktop equipment or component failure, repair, installation, and removal.
    • Onsite branch/ department support.
    • Handle the ticketing system, phone and email support.
    • Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

    Job Qualifications/Requirements

    Education/Credentials

    • Minimum Education Level: Associate’s Degree

    Technical Skills

    • Required: Ability to troubleshoot PC problem & basic network issue.
    • Required: Intermediate Microsoft product knowledge (OS & Office suite).
    • Required: Strong customer service skill.
    • Required: Strong foundation of MS Windows OS which include AD and GPO
    • Required: Familiarity with various MS products which include MS O365
    • Preferred: Research new technology to benefit Desktop operation.

    The salary range for this full-time position is $21.64 Hourly - $22.60 Hourly + bonus + benefits

    Salary ranges are determined based on qualifications, level, and location

    Exact compensation may vary based on your skills and experience.

    Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

    Job details are sourced from the employer's original posting.

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    About the company

    Bank of Hope

    Bank of Hope is a community development financial institution that provides financial services to underserved communities.

    View all Bank of Hope jobs
    Industry
    Banking
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