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    BA

    Bapcor

    Automotive

    IT Support Analyst - Level 1

    MOUNT WAVERLEY, AustraliaOn-SiteFull-time1+ yrs experiencePosted Yesterday
    All Bapcor jobs

    Job description

    As a Level 1 Support Analyst, you’ll be the first point of contact for IT support across Bapcor’s store network, support offices and distribution centres. You’ll deliver outstanding service, resolve technical issues efficiently, and contribute to building a high‑performing, customer‑centred IT support environment.

    This is an entry‑level role suited to someone enthusiastic, proactive, and eager to grow in the IT support space.

    What You will do:

    • Deliver exceptional customer service across all IT support interactions.
    • Answer and resolve Level 1 support calls, emails and self‑service incidents in line with KPIs.
    • Aim to resolve 80% of all Level 1 tickets within 15 minutes.
    • Perform triage on incoming requests and escalate complex issues where necessary.
    • Log all incidents and requests accurately in ServiceNow.
    • Provide face‑to‑face support at the Mt Waverley “IT Service Bar” when required.
    • Contribute to creating and maintaining Knowledge Base articles.
    • Participate in rotating shifts, on‑call rosters and public holiday support as needed.
    • Minimum 1 year experience in a customer‑focused helpdesk or IT support role.
    • Excellent communication skills with a strong customer‑first mindset.
    • Basic knowledge of Active Directory and exposure to multi‑domain environments.
    • Understanding of networking fundamentals (DNS, DHCP, TCP/IP).
    • Experience supporting retail store systems (POS, RF scanners, EFTPOS).
    • Proficiency with remote access tools (e.g., TeamViewer, RDP) and troubleshooting MFA/VPN.
    • Solid knowledge of Windows 10/11 and Microsoft 365.
    • Strong problem‑solving skills, a can‑do attitude and alignment with Bapcor’s values.

    Why join Bapcor?

    At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

    In joining our team, you can access:

    • Diverse career opportunities within the Bapcor Group
    • Discounts across Bapcor products and services, including our Retail and Trade brands
    • Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
    • Paid birthday leave
    • Wellbeing support
    • Novated leasing and more

    We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]

    No Recruitment Agencies Please!

    While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.

    Job details are sourced from the employer's original posting.

    Open job posting
    BA

    About the company

    Bapcor

    Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

    View all Bapcor jobs
    Industry
    Automotive
    Open roles
    39

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