Job Summary
Provides employee assistance services to client companies and their employees/dependents by following accepted employee assistance program standards to satisfy client needs and meet program standards. Under the direct supervision of the Director of the Employee Assistance Program. Responsible for 1 shift, 8 hours/day, 5 days/week emergency rotation as assigned. Incumbents are subject to overtime and callback as required by BMHCS. Assists with Critical Incident Stress debriefings, health fairs, and orientations as needed.
Job Responsibilities
• Provides guidance and support to employees and dependents by assessing their personal needs to facilitate problem resolution.
• Provides support to client company managers and supervisors by assessing their needs to satisfactorily meet their requests and service expectations.
• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.
• Maintains a case management system on all clients contacted by following established program policies and procedures to ensure a continuity of care service.
• Participates in the development of program policies and procedures by contributing ideas and actions to promote improved EAP product and services.
• Provides coordination of Critical Stress Incident Management to meet customer needs.
• Provides on-site events for client companies by responding to their requests to deliver expected programs and presentations and creating opportunities to increase utilization.
• Completes assigned goals and responsibilities in support of department and organizational priorities
Experience Description
Minimum Required - Master’s degree in mental health, counseling, social work, or addiction related field.
Preferred/Desired - Mental health education.
Education Description
Minimum Required - Master's degree in mental health, counseling, social work or addiction related field.
Preferred/Desired
Training Description
Minimum Required
Preferred/Desired
Special Skills Description
Minimum Required
Preferred/Desired - Substance Abuse Professional designation. Critical Incident Stress Debriefing certificate.
Licensure Description
Minimum Required - Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW). Licensure in TN, MS, and/or AR required.
Preferred/Desired - Multistate licensure (TN, AR, and MS) preferred.
Job details are sourced from the employer's original posting.
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