Job Summary
Provides supervision for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations; provides project oversight as assigned.
Responsibilities
- Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations.
- Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.
- Maintains clinic cash controls on day-to-day basis.
- Works with BOC to update provider schedules and make necessary changes.
- Fills in, when necessary, for the purpose of business continuity.
- Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies.
- Manages inventory of office supplies, including ordering and inventory maintenance.
- Maintains confidentiality and expectation of confidentiality among the clerical staff.
- Works closely with providers, providing updates when necessary.
- Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care.
- Works closely with billing and coding services in order to promote efficient revenue cycle services.
- Supports clinic operations leader and clinic administration in ongoing initiatives as needed.
Specifications
Experience
Minimum Required
- 5 years clerical experience in medical office
Preferred/Desired
Education
Minimum Required
- High School diploma or equivalent
Preferred/Desired
Training
Minimum Required
- Familiarity with medical coding and medical office operations
Preferred/Desired
Special Skills
Minimum Required
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
- Eligibility to sit for AAPC/CPC examination
