General Manager
Company: Barkan Management Company
Department: Community Association Management
Employment Type: Full-Time
Location: Washington, DC
About Barkan Management Company
Come join our growing team!
If you are looking for a rewarding career with opportunities for growth at a company that values integrity, innovation, and teamwork, Barkan Management Company may be the right fit for you.
Founded in 1964, Barkan Management Company is a leading property management firm providing professional management services to more than 200 residential communities across eight states, with regional offices in Boston and Washington, D.C. With more than 50 years of experience in real estate, Barkan specializes in community association and multifamily management, including both market-rate and affordable housing.
Our team of more than 800 professionals is committed to delivering exceptional service, maintaining the highest quality standards, and exceeding client expectations. Join Barkan as we continue to raise the standard of excellence in property management.
Position Overview
The General Manager is responsible for the overall operations and facilities management of a condominium community. This position provides leadership across property operations, communications, human resources, financial management, facilities and maintenance, customer service, and project management.
The General Manager serves as a key liaison between the management team, Board of Directors, residents, vendors, and other stakeholders. The position is responsible for developing a high-performing team, maintaining strong client relationships, ensuring operational excellence, and implementing Board-directed initiatives in accordance with the community’s governing documents and Barkan’s policies and procedures.
The successful candidate will be a hands-on leader who motivates employees, establishes accountability, solves problems effectively, and consistently delivers exceptional service.
Essential Responsibilities
Operations & Property Management
- Plan, organize, and oversee the community’s daily operations.
- Schedule, supervise, and participate in operational activities as necessary.
- Ensure the property is maintained in a safe, clean, professional, and well-maintained condition.
- Oversee maintenance, housekeeping, sanitation, equipment, and general facility operations.
- Monitor operational expenses and identify opportunities for effective cost control.
- Notify the District Manager of unusual events, safety concerns, quality-control issues, or other significant circumstances.
- Ensure compliance with applicable policies, procedures, governing documents, and Board directives.
Leadership & Staff Management
- Recruit, train, supervise, schedule, coach, and develop management and support staff.
- Conduct employee performance reviews and address performance issues in accordance with company policies.
- Establish clear expectations and accountability for all team members.
- Foster a positive, collaborative, and professional team environment.
- Develop leadership capabilities within the management team and encourage employee growth and development.
- Ensure staff consistently deliver a high level of customer service and professionalism.
Financial Management
- Maintain appropriate accounting records and ensure timely completion of client financial reporting requirements.
- Monitor the community’s financial performance and operating expenses.
- Review and manage the property’s Profit & Loss statement and provide explanations for budget variances.
- Review financial reports, including:
- Profit & Loss Statements
- Variance-to-Budget Reports
- Balance Sheets
- Accounts Receivable
- Accounts Payable
- Bank Statements and Reconciliations
- Assist with budget preparation and financial planning.
- Monitor vendor expenses and negotiate contracts, bids, and service agreements as appropriate.
Board & Client Relations
- Attend Board of Directors and committee meetings and provide professional management reports, recommendations, and guidance.
- Maintain appropriate records and meeting minutes for Board and committee meetings.
- Respond promptly and professionally to client, resident, and Board inquiries.
- Address and resolve complaints in accordance with the community’s governing documents and established policies.
- Assist the Board with information gathering, fact-finding, and decision-making.
- Implement Board-approved decisions and administer community services, programs, and operations in accordance with established policies and directives.
- Provide the Board with the administrative tools and information necessary to effectively fulfill its responsibilities.
- Support and develop committees by providing appropriate administrative guidance and resources.
- Maintain strong relationships with residents, Board members, vendors, contractors, and other stakeholders.
Vendor & Project Management
- Solicit, review, and negotiate vendor proposals and contracts.
- Monitor vendor performance and ensure contracted services are delivered appropriately.
- Assist with capital projects, maintenance initiatives, and other community projects.
- Coordinate projects from planning through completion while maintaining appropriate communication with the Board and stakeholders.
- Monitor project schedules, budgets, quality, and vendor performance.
Customer Service & Professionalism
- Deliver exceptional customer service to residents, Board members, guests, vendors, and clients.
- Proactively identify opportunities to assist customers and coworkers.
- Represent Barkan Management Company in a professional and positive manner at all times.
- Maintain and enhance the company’s reputation and image through professional interactions and service.
- Promote a culture of responsiveness, accountability, teamwork, and service excellence.
Qualifications & Experience
- High School Diploma or GED required.
- Bachelor’s degree in Business, Hospitality, Real Estate, or a related field preferred.
- 3–5 years of relevant management experience required, preferably in condominium, community association, hospitality, resort, rental, or facilities management.
- High-rise condominium or residential property management experience strongly preferred.
- CMCA or AMS certification required; PCAM certification is welcomed.
- Demonstrated ability to lead, motivate, and develop employees.
- Proven experience in human resources and personnel management.
- Strong customer service and interpersonal skills.
- Excellent organizational and time-management skills with the ability to manage multiple priorities.
- Strong problem-solving and decision-making abilities.
- Strong financial and accounting knowledge, including the ability to understand and present financial reports.
- Strong computer skills, including Microsoft Word, Excel, and Outlook.
- Knowledge of Yardi or other property management software preferred.
- Ability to communicate effectively, professionally, and confidently with a diverse group of residents, Board members, employees, vendors, and clients.
Additional Requirements
- Ability to maintain a consistent physical presence at the community; regular on-site attendance is essential to the performance of this position.
- Ability to move throughout the property and frequently travel from one area of the community to another to accomplish job duties.
- Ability to stand for extended periods, including up to eight hours per day when required.
- Ability to regularly climb stairs and navigate the property.
- Ability to read and write work-related documents in English.
- Ability to review financial reports and understand basic accounting principles.
- Ability to clearly communicate verbally and understand communications from residents, clients, coworkers, vendors, and other stakeholders.
- Ability to work effectively in a fast-paced environment requiring frequent communication and interaction with others.
What Barkan Offers
Barkan Management Company offers a competitive compensation and benefits package to eligible full-time employees, including:
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Short- and Long-Term Disability
- Paid Time Off
- 401(k) Match
- Group Legal Insurance
- Critical Illness Insurance
- Hospitalization Insurance
- Accident Insurance
- Pet Insurance
- Employee Assistance Program
Equal Opportunity Employer
The Barkan Companies is an equal opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal employment opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
