As a restaurant server, you provide first-class service to our customers with every order you serve, ensuring their experience is your top priority.
You have
a passion for people and enjoy making our guests feel welcome. Your excitement about and knowledge of the restaurant and food and beverage offerings is how you meet and exceed our guests' expectations. You provide appropriate recommendations and because of this, guests come back again and again. You care about people, and model our core values.
WHAT YOU DO:
- Make the customer your priority at all times by greeting, seating guests and anticipating and responding promptly to their needs.
- Make relevant food and beverage recommendations, ensuring an engaging experience that is attentive, timely and correct at all times.
- Prepare and serve non-alcoholic beverages to guests according to Barnes & Noble specifications, including preparation of espresso-based drinks.
- Prepare and serve alcoholic beverages to guests, strictly abiding by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while intoxicated.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price ranges and dress code.
- Work with coworkers as part of a team and provide support by answering phones, scheduling reservations and processing payments.
- Provide attentive service by checking back with customers during the meal for any additional needs along with providing checks and taking payments.
- Ensure the restaurant is welcoming to guests by placing a priority on a clean and tidy environment by monitoring and maintaining cleanliness, sanitation and organization of assigned work areas.
- Use and maintain front-of-house equipment as intended.
- Know and comply with all restaurant policies, service procedures and standards.
- Complete Food Safety/Liquor courses in a timely manner if mandated by state/local Health Department.
- Work in the restaurant which requires physical activity (e.g., prolonged standing, repetitive bending, lifting to 25 pounds, climbing, operating espresso machines).
KNOWLEDGE &
EXPERIENCE:
- Passionate about the products we serve.
- Positive and can-do attitude.
- Enjoy working with people.
- Listen to people and enjoy solving problems.
- Make thoughtful recommendations for food and beverage items that satisfy the customer.
- Well organized, efficient and able to multi-task.
- Can clearly and respectfully communicate and express oneself.
- Minimum of 18 years of age to serve alcoholic beverages.
- One year's experience in a restaurant setting or equivalent preferred.
- Knowledge of coffee roasting/brewing and experience with commercial espresso equipment preferred.
EXPECTED BEHAVIORS:
- Treat customers as the first priority at all times.
- Take initiative and consistently grow and expand restaurant knowledge.
- Enjoy making recommendations and engaging with others.
- Support company goals and initiatives and is a team player.
- Show respect and kindness to fellow employees and customers.
- Accept responsibility and execute all assignments correctly and with care.
- Accept coaching and feedback from others openly.
- Flexible and can adapt to an ever-changing environment.
Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefit may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.
