•The candidate will be required to
provide superior customer service in a
contact/call center/help desk
environment through multiple channels
of correspondence.
•The candidate will be required to
handle questions and concerns with the
highest degree of courtesy and
professionalism.
•The candidate will be required to
communicate with end-users using web-
based tools regarding navigation of
both government and non-government
applications in a leveraged
environment supporting one or multiple
queues/skill sets over various
accounts.
•The candidate will be required to
accurately document all correspondence
with end-users; thus a high
proficiency in typing and grammar is a
must.
•The candidate will be friendly, have
a passion for customer service
excellence, and enjoy helping people.
•The candidate will have a tactful
manner and ability to effectively deal
with difficult situations.
•The candidate will be required to
continually maintain a working
knowledge of
systems/applications/products serviced
by the leveraged contact center.
•The candidate will be required to
follow strict work instructions and
procedures that may vary by account.
•The candidate will be required to
adapt to continual changes to work
instructions and procedures on each
account.
•The candidate will be involved in
activities with contingent employee
agencies, as it pertains to their
role, on an as needed basis.
•The candidate may be involved with
training and development activities
with both new hires and peers, as it
pertains to their role, on an as-
needed basis.
•The candidate may be involved with
quality monitoring and evaluation, as
it pertains to their role, on an as-
needed basis.
•The candidate may be involved with
reports, documentation and knowledge
management, as it pertains to their
role, on an as-needed basis.
•The candidate may be involved with
workforce management functions, as it
pertains to their role, on an as-
needed basis.
•The candidate may be involved with
social media activities, as it
pertains to their role, on an as-
needed basis.
•The candidate will act as a role
model and may be involved with team
building and leadership activities, as
it pertains to their role, on an as-
needed basis.
•The candidate must have an impeccable
attendance record and excellent work
ethic.
Required Skills & Training:
• Effective listening & comprehension
skills
• Ability to closely follow
instructions
• Outstanding verbal & written
communication skills
• Analytical & resourceful problem-
solving skills
• Ability to research the facts &
analyze the situation before making a
decision
• Confidence in making & committing to
a decision
• Proper telephone etiquette
• Aptitude for learning & recalling
details
• Ability to prioritize & manage
multiple tasks to completion, in a
timely manner
• High level of accuracy & attention
to detail
• Computer literacy, technical
aptitude & familiarity with basic
office software systems
• Ability to work independently & in a
team setting
• Flexibility to work different shifts
with the possibility of overtime, when
needed
Additional skills, training and
experience is desired (but not
required) in any of the following
areas:
• A college degree is preferred, but
not required
Fluent/Bilingual-Spanish and English
35 WPM or greater-typing test
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Barrister provides multi-vendor hardware computer services, delivering superior resolution to client/server hardware challenges. The Company has been providing services for over 25 years and provides these services through many of the largest IT companies in North America, as well as direct to commercial accounts. Barrister provides hardware computer services for in-warranty and out-of-warranty equipment, taking care of customers computer systems so they can focus on their core business. The Company also services computer and home network systems. Barrister maintains warranty authorizations and preferred partner relationships with over 30 manufacturers and provides non-warranty services for the products of over 200 manufacturers. Barrister offers each individual customer a single point of contact for equipment across vendors, different equipment types and geographic locations. We manage over 15,000 certified technicians through advanced web-based systems, providing on-site service to every zip code within the United States, every province in Canada, and Puerto Rico. Barrister served more than 252,000 locations throughout North America this past year alone. We invite you to join our network of outstanding computer and printer service technicians. Our company provides hardware repairs on site nation-wide and in Canada to many of the top business entities and clients. We are seeking the best of the best to join our team to deliver on-site service in your local area. Barrister is a WBENC and NWBOC Certified Woman Owned Business.