Our Dispatchers advise the technician scope of work, tools needed, date and time of the call, include any site-specific information / instructions as well as negotiate payment terms. They ensure technicians have all documentation needed to successfully complete the service call and contact end-users to set and confirm appointments.
To be successful in this role you will have:
• Previous sales experience, collections experience or previous customer service experience.
• Basic knowledge on how to operate a computer.
• High energy, able to work in a fast-paced environment and possess the ability to learn quickly.
• Ability to negotiate service repair opportunities and rate of compensation.
• Strong phone skills. Must speak clearly; majority of time is spent talking on a telephone.
• Strong written communication skills; must be able to convey information in an effective and efficient manner.
• Attention to detail with serious proofreading skills.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Barrister provides multi-vendor hardware computer services, delivering superior resolution to client/server hardware challenges. The Company has been providing services for over 25 years and provides these services through many of the largest IT companies in North America, as well as direct to commercial accounts. Barrister provides hardware computer services for in-warranty and out-of-warranty equipment, taking care of customers computer systems so they can focus on their core business. The Company also services computer and home network systems. Barrister maintains warranty authorizations and preferred partner relationships with over 30 manufacturers and provides non-warranty services for the products of over 200 manufacturers. Barrister offers each individual customer a single point of contact for equipment across vendors, different equipment types and geographic locations. We manage over 15,000 certified technicians through advanced web-based systems, providing on-site service to every zip code within the United States, every province in Canada, and Puerto Rico. Barrister served more than 252,000 locations throughout North America this past year alone. We invite you to join our network of outstanding computer and printer service technicians. Our company provides hardware repairs on site nation-wide and in Canada to many of the top business entities and clients. We are seeking the best of the best to join our team to deliver on-site service in your local area. Barrister is a WBENC and NWBOC Certified Woman Owned Business.