Housekeeper & Guest Services Agent
Northwinds by Basecamp, Canmore Alberta
About Basecamp Resorts
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.
Why Work for Us?
- Subsidized staff accommodation available! (must have a "negative" criminal record check)
- A gratuity program!
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
Position Overview
We require a full-time Housekeeper & Guest Services Agent who will enthusiastically greet customers and be responsible for maintaining a high standard of cleanliness in all guest rooms and public areas. A strong, motivated team is already in place, and we are looking for a candidate with the same drive and commitment.
Salary: $18.00 per hour
Location: Northwinds by Basecamp, Canmore
Shifts: full time, weekdays and weekends
Key Responsibilities
- Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing.
- Ensure all rooms are cared for and inspected according to standards.
- Protect equipment and make sure there are no inadequacies.
- Notify superiors on any damages, deficits, and disturbances.
- Deal with reasonable complaints/ requests with professionalism and patience.
- Check stocking levels of all consumables and replace when appropriate.
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
- Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team, fulfilling guest requests when required.
- Maintain a clean “guest ready” working environment.
Requirements
- Demonstrate organizational skills and strong attention to detail.
- Able to work well independently with little supervision.
- Ability to work under pressure in a fast-paced environment.
- Take initiative in solving problems.
- Excellent guest services skills.
- Promote positive relationships in communication and cooperation with all coworkers and guests.
- Physical endurance; able to push, pull and lift up to 40+ lbs.
- Able to perform repetitive physically demanding tasks; standing for long periods of time, bending, crouching, kneeling, reaching.
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.
