Job Posting L2 Support Engineer (International Call Handling)
Location: Hyderabad (Onsite) - Candidate must be from Hyderabad/ South Region
Experience: 5-8 years
Shift: Night- US Shift (PST)
Type: Full-Time
Who We Are:
Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.
Who You Are:
This position will be in Hyderabad WFO but you will be working closely with the team in the United States through video chat, instant messaging, e-mail, phone, and through our software. It is important that you have excellent communication skills in English, both written and oral. We are a fast-paced company that is expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8 goals. We pride ourselves on providing superior service to our clients, which includes having attention to detail, following the processes in place, and being able to adapt to a variety of situations.
About
We are hiring an L2 Support Engineer who will handle technical escalations and answer incoming support calls through the team ring group. The role requires strong troubleshooting skills, excellent communication, and the ability to own issues from call to resolution.
Key Responsibilities:
Required Skills:
Strong written communication for ticket updates and documentation.
Nice to Have:
Shifts:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Base8 provides technology and business consulting services to companies throughout the US and Canada, focusing on scaling, risk management, and developing mature processes.