At Baubap, we believe financial products should create freedom, not fear. That belief extends to every interaction we have with our customers, especially when they fall behind on payments. Unlike traditional lenders, we have never built a conventional collections operation based on pressure, harassment, or intimidation. We believe people deserve dignity regardless of their financial situation. We are looking for our very first Collections Lifecycle Manager: someone capable of designing an entirely new approach to overdue loan recovery.
This role is not about building a call center. It is about building intelligent recovery journeys, empathetic communications, predictive systems, incentives, and experiences that help customers recover while preserving trust. We are looking for someone who deeply understands collections but who is also excited to challenge almost everything about how collections are traditionally done.
You will own the full overdue customer lifecycle at Baubap.
This includes designing:
You will work cross-functionally with Product, Data Modeling, Engineering, Risk, Brand, and Customer Experience to create a collections function unlike anything that exists today in consumer lending.
Over time, you will also build and lead a small team of highly analytical and creative builders who share.
Success in this role is not measured only by recovery rates. It is measured by:
Why YOU should apply:
What Makes Someone Exceptional For This Role
Millions of people have learned to associate collections with fear, shame, and harassment.
We want to change that.
At Baubap, we believe financial technology should help people move forward specially when they struggle. This role is an opportunity to build one of the most important and differentiated capabilities in our company from the ground up.
And if we do it right, we believe it can become a new standard for the industry.
What we can offer:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Baubap is a digital lending platform focused on providing financial solutions to underserved communities. They aim to simplify and democratize access to credit.