Quality Manager

Bay Cities has an exciting opportunity for a Quality Manager, where the Quality Manager will lead our quality assurance and quality control activities across Bay Cities facilities to ensure materials, manufacturing processes, packaged products, and finished goods meet internal specifications, customer requirements, and applicable regulatory standards. This role oversees quality systems, prerequisite programs, inspections, audits, non-conformance management, product release, quality reporting, and the development of Quality personnel. The manager partners closely with Production, Warehouse, Logistics, suppliers, customers, and other stakeholders to protect product integrity, reduce defects, and drive continuous improvement.

Bay Cities, an Employee-Owned Company, is the leading creative packaging and display partner to brand marketers, retailers and e-commerce. Our passion, experience, technology and consumer insights move product and drive sales.

Our Mission

Our Passion Powers Your Product

Our Values

Creativity: Our ideas create Client success.

Passion: We have heart with a Customer Service attitude.

Integrity: We honor our business & planet with sustainable practices.

Responsible: We own it!

Safe: Our safe work habits protect us all.

Fun: We take our work seriously- not ourselves

JOB FUNCTION/PURPOSE

To ensure consistent product quality and regulatory compliance through effective quality systems, inspection and testing processes, accurate documentation, timely issue resolution, and continuous monitoring of manufacturing performance

• Quality Systems & Regulatory Compliance: Develop, implement, monitor, and maintain quality assurance and quality control procedures that support company standards, customer requirements, and applicable industry regulations, including ISO, FDA, Good Manufacturing Practices (GMPs), Hazard Analysis and Critical Control Points (HACCP), and Sanitation Standard Operating Procedures (SSOPs), as applicable.

• QC Operations & Inspection Oversight: Lead incoming material, work-in-process, packaging, labeling, and final inspections across production stages and facilities; develop inspection plans and sampling protocols; and ensure inspection records are complete and accurate.

• Product Release & Traceability: Oversee the QC Hold area (RA), product release protocols, labeling verification, and traceability requirements, including the accuracy of batch, lot, and expiration information when applicable.

• Non-Conformance & Corrective Action Management: Investigate quality-related holds, defects, and non-conformances; lead the Material Review Board (MRB) process and product disposition; and partner with QA, Production, and other teams on root cause analysis, corrective actions, and rework disposition.

• Audit Management: Plan and conduct internal quality audits and coordinate external audits by customers, regulatory agencies, or third-party auditors. Prepare documentation, support audit readiness, communicate findings, and track corrective actions through closure.

• Documentation, Data & Reporting: Maintain accurate quality inspection, corrective action, calibration, and compliance records. Manage inspection logs and quality dashboards; report defect trends, scrap rates, product acceptance rates, and other quality metrics to management; and recommend improvements based on data.

• Equipment & Calibration: Monitor and ensure the calibration, proper use, and maintenance of inspection tools and laboratory instruments.

• Supplier Quality Management: Collaborate with suppliers and internal stakeholders to verify the quality and integrity of materials used in manufacturing and packaging processes and to address supplier-related quality concerns.

• Customer Complaints & Credit Review: Support customer complaint investigations and provide inspection, rework, and other technical quality data for customer credit review and claim validation.

• Team Leadership, Training & Development: Supervise, coach, and mentor Quality personnel across shifts or facilities. Assess training needs and provide instruction on inspection methods, defect criteria, quality procedures, equipment use, company policies, and regulatory requirements.

• Cross-Functional Collaboration: Partner with Production, Warehouse, Logistics, Accounting, and other departments to resolve quality issues, improve manufacturing and packaging processes, and prevent recurrence.

• Continuous Improvement: Identify and lead opportunities to improve quality, efficiency, documentation, and process control while reducing defects, waste, downtime, and customer complaints.