Associate Director, Quality Assurance-Hospice

• Area: Management
• Employment Type: Full time
• Published: Sep 10 2026
• Location: Pennsauken / New Jersey

Description

POSITION SUMMARY:

Responsible for the development, communication, execution, reporting and analysis of quality assurance activities related to operational, contractual, or compliance audit activities.

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree.
• Holds a current license in good standing as a Registered Nurse
• Five (5) to seven (7) years related experience.
• Prior supervisory experience required.
• Competent to read and interpret documents such as general business periodicals and professional journals.
• Ability to work independently, motivate and be self-motivated, flexible, versatile and creative. Possess problem solving and leadership skills and be able to foster interpersonal relationships.
• Competent to write reports, business correspondence and procedure manuals and the ability to effectively present information and respond to questions from groups of employees, managers, directors and clients.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where some standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
• A wide degree of creativity, initiative and problem solving is expected.
• Must be computer proficient; Microsoft Excel, Word, PowerPoint.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
• Employee responsibilities include:
  • Interviewing
  • Hiring and training employees
  • Planning, assigning and directing work
  • Appraising performance
  • Rewarding and disciplining employees
  • Addressing complaints
  • Resolving problems
• Work with the Compliance Committee, Quality Council and Specialty Practices to identify key risk areas and develop risk assessments by practice.
• Develop, create and execute an annual QA plan by specialty practice including identification and testing of key requirements based on key risk areas.
• Meet travel requirements for completion of annual QA plan based on geographic location and survey schedule.
• Perform follow-up/remediation testing if deemed necessary.
• Track progress of annual QA plan and report QA results to customers in a timely manner.
• Identify trends and best practices and recommend enhancements to processes or standards to support mitigation of risk and improvement of quality.
• Track progress and remediation of Plan of Correction (POC) and Performance Improvement (PI) activities related to quality.
• Adapt to specialty practice needs and promotes evidence-based practice, cultural competency, and current clinical procedures.
• Research and interpret standards to promote consistency of surveying and communication between QA team and practice resources.
• Manage or perform additional compliance, operational or financial audits or projects at the direction of Senior Management. Coordinate with external vendors and 3rd parties as necessary.
• Act as a member of related committees and participate in quality related projects or training throughout the organization.
• Determine frequency, location, audit methodology and staffing levels required to execute QA plan(s).
• Ensure objectivity & appropriate competence/skill of QA staff.
• Develop and maintain a working knowledge of relevant regulations, laws, accreditation standards, policies and industry trends and understand their potential impact on BAYADA.
• Prepare project plans, status reports, meeting minutes and coordinate tasks within expected timelines.
• Identify personal learning needs and addresses them by actively pursuing opportunities to expand knowledge and skillset.
• Manage workload and adhere to deadlines while providing exceptional customer service to service/support office personnel.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
• Perform related duties, or as required or requested by supervisor.

BAYADA believes that our employees are our greatest asset:

• Base Salary: $110,000-$114,000 / year depending on qualifications
• Bonus Opportunity