Position Summary
The Diet Clerk is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience.
This position is located at Bayfront Hospital in St Pete, Florida
Responsibilities
- Provides food service to patients as assigned by Team Leader.
- Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
- Accurately checks patient meal choices according to physician diet orders.
- Adheres to patient’s food allergies, intolerance’s and food preferences in a timely fashion. Knowledgeable of nutritional meal patterns and able to modify diets accordingly.
- Tally special food orders as needed.
- Responsible for operation of the hospital’s computer systems and understands operation of the fax machine.
- Communicates proper information regarding patients to the Food & Nutrition Leadership team, Clinical Nutrition team, Nursing, food service peers or ancillary team members as needed.
- Interacts cooperatively and constructively with patients, staff and guests communicating in an open, honest, gracious and compassionate manner at all times, including person to person, telephone and written forms.
- Promotes a positive impression of the Food and Nutrition department.
- Performs as a team member with peers.
- Interact appropriately with a culturally diverse population.
- Follows chain of command when communicating departmental and individual concerns or problems.
- Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team members and visitors.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in departmental meetings and all related in-services and Performance Improvement activities.
- Observes all departmental rules and regulations.
- Knowledgeable of Patient Satisfaction goals. Work consistently to exceed the department’s and Orlando Health’s objectives by reporting concerns and suggesting creative ideas.
- Recognizes priority and protects the patient’s right to confidentiality.
- Refers patient’s problems to the Food & Nutrition Leadership team or Clinical Nutrition team as needed.
- Must be knowledgeable in preventing Food Borne Illnesses (F.B.I.) and Hazard Analysis Critical Points (HAACP) precautions as they apply to food services.
- Aware of and follows all universal precautions as they apply to food in-services.
- Recognizes that flexibility is paramount and change is continuous; the team member must embrace, encourage and drive change; approach situations and challenges with an open mind; work rotating shifts according to experience and business needs; be able and willing to be cross-trained in varied positions and performs any and all other duties as assigned.
Qualifications
- Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers. Must have basic math skills. Basic computer skills are necessary.
- One (1) year experience in food service or in an office clerical position.
