Job Description
Position Title – Front Office Registrar
Reports to – Office Manager
Position Goals
The ideal candidate will be comfortable with a fast-paced environment, possess the ability to multi-task and demonstrate excellent written and verbal skills. Confidentiality assisting patients and their families as they check-in and check-out the facility. Collection of copays and patient responsibility portions for services received as well as the ability to balance daily collections.
Position Responsibilities
The responsibilities will include, but are not limited to:
• Greet patients pleasantly and promptly upon check-in and check-out, providing excellent customer service
• Answer phones in a timely and professional manner
• Collect co-pays and outstanding balances
• Verification of insurance prior to discharge of patient and clear communication to the patient regarding the details of the verification
• Maintain patients’ charts with the appropriate data entry, insurance information and organization as well as demographic entry into the computer system
• Daily balancing and preparation of operational packets
• Follow HIPAA guidelines and Privacy standards
• Ability to sit at desk and utilize phone and computer for long periods of time
• Handling of routine requests from Office Manager
• Maintain front office cleanliness, including the lobby and entry areas
• Daily scanning and support of billing department for required documents
• Assisting in patient transfers
*Other duties may apply as assigned
Position Requirements
The requirements for employment with Patients ER & Hospital are:
• Minimum of one year experience in the medial field (preferred)
•Team player and work well with others
•Dependable, punctual, and professional
•Organized, efficient, and ethical
•General computer skills
•Ability to multi-task
•Strong problem-solving skills
•Ability to read, understand and follow oral and written instruction
•Excellent communication and follow through
•Able to work independently and manage all responsibilities required for efficient front desk operations, and contributing as a team player
•Accuracy and attention to detail are required
•Maintain standards of dress attire
•CPR certification obtained within thirty days of hire.
Physical Demands
Standing, walking, sitting, and twisting
Using arm, leg and back muscles for extended periods
Lifting and Carrying up to 50 pounds Capable of lifting up to 50 lbs., with assistance
Pushing and pulling Working with hazardous chemicals
Climbing (ascending and descending) Potential for cuts or bruises
Bending/ Stooping Working near radiation sources
Potential exposure to communicable disease
