Job Title: Medical Office Receptionist
Job Type: Full-Time / Part-Time
Job
Summary:
We are seeking a professional, organized, and friendly Medical Office Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while ensuring smooth operations in a busy medical office. This position requires strong communication, multitasking abilities, and a dedication to providing patients with a positive experience.
Key
Responsibilities:
- Answer incoming calls in a timely and professional manner. Monitor voicemail and return calls as needed.
- Create a welcoming atmosphere for patients and their families.
- Resolve patient concerns or direct them to the appropriate person for resolution.
- Greet patients, schedule appointments, and direct calls to the appropriate staff members. As well as handle any patient inquiries about office hours, procedures, insurance, and general information.
- Schedule patient appointments, ensuring accurate entry of appointment details in the system. Confirm upcoming appointments and follow up with patients to reduce no-shows. Reschedule appointments and manage cancellations, offering alternative times when necessary.
- Verify and update patient information, including personal details, medical history, and insurance information.
- Assist patients in completing necessary forms, providing directions, and answering questions.
- Ensure accurate data entry of patient information into electronic health records (EHR) or paper charts.
- Prepare patient charts, collect required documents, and organize files as needed.
- Assist with understanding insurance coverage and billing inquiries. Coordinate with insurance companies to obtain pre-authorizations and approvals as needed.
- Relay messages from patients to healthcare providers and other staff members in a timely manner.
- Manage patient wait times and ensure efficient flow of appointments.
- Follow all HIPAA (Health Insurance Portability and Accountability Act) regulations to maintain patient confidentiality.
- Adhere to office policies and procedures to ensure compliance with healthcare regulations.
- Assist with other clerical tasks as needed, including managing office supplies, stocking, handling mail, and keeping the facility organized and clean.
- Other tasks as assigned.
Provide general office support and collaborate with other team members to improve workflow and patient care.
Required
Qualifications:
- High school diploma or equivalent required.
- Prior experience in a medical office, healthcare setting, or customer service is highly preferred.
- Ability to multitask and stay organized in a fast-paced environment.
- Excellent communication and interpersonal skills.
- A compassionate, friendly, and patient-focused demeanor.
Preferred
Qualifications:
- Experience with medical billing and coding.
- Familiarity with insurance verification and pre-authorizations.
- Knowledge of medical terminology and basic office software
- Previous experience using EHR or practice management software (e.g., Epic, Cerner, NextGen).
