Mobile Crisis Specialist

Job Description:

Job Summary

Assist consumers in addressing the behavioral health needs of those who come into contact with the system’s Crisis Line. Relay information to consumers such as how to engage in mental health services, access community resources, and navigate crisis situations.

Essential Job Functions:

• Provide phone intervention as clinically appropriate and document all contacts on appropriate forms.

• Consult with area law enforcement and/or hospital emergency rooms and advice regarding alternatives for disposition of non-system’s clients and the system’s clients.

• Participates in and contributes to the various staff development activities of the system.

• Provide crisis intervention services and participates in emergency services in order to provide rapid aid in cases of emotional crisis

• Attend scheduled conference calls, webinars, face-to-face meetings/trainings, and individual and group supervision.

• Complete other duties as assigned by the Director of Crisis Services or designee.

Knowledge, Skills, and Abilities:

• Establish effective relationships via telephone and face-to-face contacts.

• Adaptability (ability to perform effectively in the face of changing job demands)

• Initiative (taking necessary and appropriate action on one’s own)

• Able to follow direction and accept supervision

• Prior to be removed from probationary status, must demonstrate competencies in the required areas of crisis intervention, safety and legal issues, working with law enforcement.

• Work independently.

Experience and Education Qualifications:

• Bachelor’s Degree in the Human services field (Master’s degree preferred)

• Prefer LMSW, LCSW, PLPC, LPC

• CPR/First aid and CPI certified.

Supervisory Requirements: 

• Communicate the strategic direction of the organization and encourage participation by all team members.

• Provide leadership and guidance to all aspects of the department.

• Take an active role in monitoring the identification, development, and execution of strategic objectives.

• Involve, as appropriate, all team members to achieve goals.

• Effectively communicate to team members any changes and newsworthy events within the department or company.

• Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual

• Champion change and effectively manage the implementation of new ideas.

• Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.