Job Description
Primary Objective:
This position role models, teaches, coaches, develops and retains Aveda students, who will be first choice professionals for market leading salons. Upon graduation, students will demonstrate their ability to create guest experiences and provide services that meet or exceed Aveda Institute standards in technical skill accomplishment, guest service delivery, professional behaviors and achievement of productivity benchmarks.
Responsibilities:
Execute the Aveda Story Board and accomplish the learning objectives while understanding what motivates students and amplifying it for the following elements:
- Teach and coach Technical Skills:
- Present and demonstrate technical education in accordance with Aveda Institute standards.
- Evaluate students’ technical performance daily and develop coaching plans to elevate standard.
- Oversee and coach students in facials, skincare, waxing, make-up and nails.
- Coach in the moment, encourage innovation and teach during each model or mannequin workshop.
- Teach & coach Guest Service Delivery:
- Present and demonstrate guest service delivery in accordance with Aveda Institute standards.
- Teach students to consistently create the “Aveda guest experience” through implementing the 12 points of difference, benefit based consultations and guest service delivery wheel, while also achieving the Aveda Benchmarks.
- Role model a guest driven environment within every mannequin workshop, model experience, and guest experience.
- Coach in the moment, encourage innovation and teach during each guest experience.
- Teach and coach Professional Behaviors:
- Conduct individual coaching conversations daily regarding attendance, dress code and any other behaviors that will enhance professionalism.
- Work in collaboration with Assistant Director and Student Records Manager to ensure student academic records are maintained, and retention and success are achieved.
- Teach & coach Achievement of Productivity benchmarks:
- Teach the students how to reach benchmarks, set personal goals, and perform at or above standard.
- Monitor student performance against benchmarks and coach accordingly for improved performance.
- Work as a proactive member of the campus team to facilitate the creation of “spa ready” professionals and execute the Aveda guest experience to all institute guests:
- Provide and receive feedback, and make necessary adjustments to behavior that will enhance the student and guest experience.
- Actively participate in training and development to ensure competency in Aveda Institute curriculum delivery and operations.
- Participate in special events such as Career Fairs, Information Celebrations, Student Recognition and Earth month.
- Identify and communicate opportunities that will enhance the overall institute performance.
- Maintain operational standards of visual presentation and cleanliness in the classroom and the at all times.
- Perform other duties as needed
General:
- Due to our commitment to the environment, a strong alignment to the Aveda mission is essential.
- Adhere to company policies and procedures.
- Manage expenses within fiscal guidelines.
- Participate in team meetings.
