Role Snapshot
Location: Africa
Department: OPS – Operations
Reports to: Director – Product Operations
Work arrangement: Remote role with frequent travels to Nigeria
Our Mission
We are a technology company that provides electrical grid management software and related network analytics solutions for utilities across Africa. Beacon Power Services was founded with a bold mission to expand access to reliable electricity for over 400 million people living in Africa's cities and a vision to lead Africa's power sector through data and innovation.
How You'll Make an Impact
We are looking for a client-facing and operationally driven Bilingual (FR/ENG) Senior Manager – Product Operations to support the successful deployment and adoption of our products across our clients. Acting as a trusted operational partner to our clients, you will help ensure they can effectively use our solutions and derive maximum value from them.
In this role, you will operate at the intersection of Product, Operations, and Commercial, supporting onboarding, coordinating operational matters, and translating client feedback into actionable insights for our internal teams.
You will play a key role in ensuring smooth platform adoption, maintaining strong client relationships during early and full deployment phases, and strengthening feedback loops that continuously improve how our products perform in real operational environments.
What You'll Do
Client Onboarding & Platform Enablement
- Lead end-to-end client onboarding strategy by coordinating setup, identifying key stakeholders, and delivering structured platform training
- Partner cross-functionally with Product, Commercial, and Operations teams to align onboarding roadmaps with client objectives, timelines, and success metrics
- Design and scale onboarding frameworks, including training programs, enablement resources, and documentation to support consistent, high-quality client experiences
Client Support & Operational Coordination
- Act as a senior operational lead and primary escalation point for clients using the platform
- Oversee and provide centralized back-office support for operational and platform-related issues
- Lead cross-functional alignment with Product, Engineering, and Operations teams to drive timely issue resolution and continuous service improvement
Product Feedback & Operational Improvement
- Establish structured systems to capture, analyze, and prioritize client feedback and operational insights related to the platform usage
- Work closely with Product teams to communicate user needs and improvement opportunities
- Lead the development and optimization of operational processes, SOPs, and workflows to drive scalability, consistency, and operational excellence
Managerial Responsibilities
- Define and own the annual operating plan for the function, including workforce and financial planning
- Manage and optimize departmental budgets
- Make strategic resource allocation decisions
- Build, scale, and structure teams to support long-term capability development
- Establish performance frameworks, succession planning, and leadership development pathways
- Ensure governance, risk management, and operational maturity across the function
- Drive the creation of standardized, scalable systems that enable consistent execution across regions
What We're Looking For
Professional & Technical Strengths
- Experience in Product Operations, Product Management, Technical Account Management, or a closely related role
- Solid understanding of product development processes, including user feedback loops, requirements gathering, and product iteration
- Experience working with project management and collaboration tools (e.g., Jira, Asana, or similar)
- Ability to collect, structure, and analyze both quantitative and qualitative product data to generate actionable insights
- Excellent verbal, written, and presentation communication skills, with the ability to explain technical concepts clearly to diverse audiences
- Fluency in French
Leadership & Interpersonal Strengths
- Ability to collaborate with multicultural and geographically distributed teams
- High degree of autonomy and accountability (we operate within a hybrid work environment)
- Strong organizational skills with a practical and structured approach to improving processes and day-to-day operations
- Strong time management and prioritization skills, able to juggle multiple tasks and shifting priorities
- Proactive and self-driven, comfortable working in fast-moving environments where things evolve quickly
- Strong client-facing presence with the ability to communicate and present ideas clearly
Nice to Have
- Experience in a B2B technology, SaaS, or energy technology environment
- Familiarity with grid management systems, utility software platforms, or energy sector technologies
What the Recruitment Process Looks Like
- Step 1 - Application Review: Our Talent Acquisition team will review your application to gauge your experience and potential fit.
- Step 2 - Behavioral & Cognitive Assessments: If you move forward, you’ll complete one behavioral and one cognitive assessment to understand your personality, working style, and how you naturally operate.
- Step 3 - Technical Assessments: Next up, you’ll complete five technical assessments designed to test your problem-solving skills and core expertise.
- Step 4 - HR & Culture Fit Interview: You’ll meet with our Talent Acquisition team to dive into your experience, how it aligns with our six core values (Be Professional, Develop and Grow, Be Transformational, Be Resilient, Be Customer-Centric, Have Fun), and how you bring that energy into your work.
- Step 5 - Technical & Team Fit Interview: In the final stage, you’ll meet with the Hiring Team to see how you’d work together day-to-day and decide if it’s the right fit on both sides.
