Benchmark Insurance Group of Texas is seeking an experienced Customer Service Manager Lead. The Insurance Customer Service Representative is the first line of defense on all service items. This position will serve the customer by using rapport building, excellent communication, and exceptional problem-solving skills. Retention is our primary goal and we strive to provide exceptional customer service to all our clients with courtesy and professionalism.
Duties and Responsibilities:
- Provide exceptional customer service by responding promptly to all inbound customer calls
- Build rapport with each customer
- Listens to customers' requests and inquiries
- Processing incoming mail as well as department e-mail inboxes
- Escalates accounts to the appropriate team if necessary
- Processes policyholder transactions accurately and in a timely manner
- Identifies and communicates transactions and impact to policy premium
- Manages and utilizes time effectively to ensure all departments meet required service levels for improved customer satisfaction results
- Develops and maintains production, procedural, and technical systems knowledge
- Utilizes technical systems effectively and efficiently including desktop, office-specific phone systems, and multiple carrier websites
- Performs additional duties as assigned
What you'll bring to the table:
- Property and Casualty Insurance License or the ability to obtain within 60-day probation period (required)
- At least 5 years of insurance customer service experience (required)
- High School Diploma/GED (required)
- Detail oriented
- Excellent communication skills
- Excellent customer service skills
- Strong aptitude for computer programs including Microsoft Office (required)
- AMS360 experience a plus but not required
- Ability to function well in a small agency environment
- Must be pro-active, a team player, and ready to hit the ground running!
Job Type: Full-time
Extra perks we offer:
- Salaried positions
- PTO after 90-day probationary period
- Up to 8 paid holidays
- Healthcare coverage after 90-day probationary period
- Bonus and commission structure
- Great co-workers! We are all fun, lend a helping hand, and are always excited to add a great candidate to our team!
Onboarding time:
- Ongoing training, as well as industry experts working close-by
- 90-day probationary period
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental Pay:
Application Question(s):
- What are your salary expectations?
Experience:
- Property and Casualty Insurance: 3 years (Required)
- Customer service: 5 years (Required)
License/Certification:
- Property & Casualty License (Required)
Work Location: In person
