Company Details
Responsibilities
Key Responsibilities
Product Governance
- Maintain and enhance the Product Governance Framework in line with FCA and Lloyd's requirements.
- Lead product governance activities across the full product lifecycle, including product approval, reviews, and ongoing monitoring.
- Manage and maintain the product catalogue and associated governance documentation.
- Support robust target market identification, distribution strategies, and fair value assessments.
- Develop and monitor conduct risk indicators, management information, and product risk tolerances.
- Act as a subject matter expert, providing guidance and challenge to first-line stakeholders.
- Support the Product Oversight Group and contribute to governance reporting.
Complaints Oversight
- Operate and continually enhance the Complaints Handling Framework.
- Monitor complaints trends, root causes, and remediation activities.
- Ensure effective oversight of complaints managed through third parties and delegated authority arrangements.
- Use complaints data and customer insights to inform product reviews and conduct risk assessments.
Delegated Authority & Conduct Risk
- Partner with Delegated Authority and Compliance teams to identify and manage conduct risks.
- Review coverholder and TPA performance from a customer outcomes perspective.
- Support oversight of delegated claims and complaints handling arrangements.
- Provide conduct-related input into audits, reviews, and remediation programmes.
Stakeholder Management & Governance
- Build strong relationships with Underwriting, Claims, Compliance, and Delegated Authority colleagues.
- Provide pragmatic challenge and advice to senior stakeholders.
- Support regulatory reporting, Consumer Duty requirements, and Lloyd's oversight reviews.
- Deliver conduct-focused training and contribute to regulatory change initiative
Qualifications
Skills & Experience Required
Technical Knowledge
- Strong understanding of:
- FCA Consumer Duty
- FCA PROD and DISP requirements
- Conduct risk management and customer outcomes
- Lloyd's Customer Principle and oversight expectations
- Experience working within a Lloyd's Managing Agent or London Market insurance environment.
- Previous Delegated Authority, Coverholder, or MGA oversight experience would be highly advantageous.
Core Skills
- Excellent analytical and data interpretation skills.
- Ability to translate regulatory requirements into practical business processes.
- Strong stakeholder management and influencing skills.
- Confidence to challenge constructively at all levels of the organisation.
- Excellent written communication and governance reporting capabilities.
- Ability to manage multiple priorities in a complex regulatory environment.
Personal Attributes
- Proactive, self-motivated, and able to work independently.
- Sound judgement and high levels of integrity.
- Commercially minded with a strong customer-focused approach.
- Collaborative, pragmatic, and solutions-oriented.
Qualifications
- Relevant degree or equivalent industry experience.
- ACII or other insurance qualifications desirable.
Key ResponsibilitiesProduct Governance - Maintain and enhance the Product Governance Framework in line with FCA and Lloyd's requirements. - Lead product governance activities across the full product lifecycle, including product approval, reviews, and ongoing monitoring. - Manage and maintain the product catalogue and associated governance documentation. - Support robust target market identification, distribution strategies, and fair value assessments. - Develop and monitor conduct risk indicators, management information, and product risk tolerances. - Act as a subject matter expert, providing guidance and challenge to first-line stakeholders. - Support the Product Oversight Group and contribute to governance reporting. Complaints Oversight - Operate and continually enhance the Complaints Handling Framework. - Monitor complaints trends, root causes, and remediation activities. - Ensure effective oversight of complaints managed through third parties and delegated authority arrangements. - Use complaints data and customer insights to inform product reviews and conduct risk assessments. Delegated Authority & Conduct Risk - Partner with Delegated Authority and Compliance teams to identify and manage conduct risks. - Review coverholder and TPA performance from a customer outcomes perspective. - Support oversight of delegated claims and complaints handling arrangements. - Provide conduct-related input into audits, reviews, and remediation programmes. Stakeholder Management & Governance - Build strong relationships with Underwriting, Claims, Compliance, and Delegated Authority colleagues. - Provide pragmatic challenge and advice to senior stakeholders. - Support regulatory reporting, Consumer Duty requirements, and Lloyd's oversight reviews. - Deliver conduct-focused training and contribute to regulatory change initiative
