DEPARTMENT: Service Dept
REPORTS TO: Service Manager
Purpose:
The Cashier receives cash from customers and employees in payment for goods or services and records the amount received in an accurate manner. S/he is sometimes the customer’s last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.
ESSENTIAL DUTIES: ·
- Receive cash, checks, and credit card payments from customers and record the amount received.
- Operate cash register.
- Compute or re-compute the customer’s bill using the dealership’s computer system.
- Make change, cash checks and issue receipts to customers.
- Ascertain and record totals shown on cash register tape and verify against cash on hand.
- Work with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Refer customers who have additional questions (e.g., questions about their repair order) to the service advisor or another appropriate individual.
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
- Give cash refunds or issue credit memorandums to customers for returned merchandise.
- All other duties as assigned.
