SUMMARY The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.
ESSENTIAL DUTIES
- Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
- If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
- Follow up progress of each repair order during the day.
- Contact customers by telephone regarding changes in the estimate or time promised.
- Record changes on repair order in approved fashion.
- Handle telephone inquiries regarding work in process & appointments and return phone calls promptly.
- Deliver vehicles to customers and answer any questions.
- QUALIFICATIONS General knowledge of mechanical operations.
- Sales experience preferred.
- Excellent oral and written communication skills.
