BERT OGDEN MISSION KIA SERVICE DEPT TECHNICIAN POSITION TITLE: Service Technician DEPARTMENT : Service REPORTS TO: Service Manager PURPOSE : The General Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.
ESSENTIAL DUTIES:
- Receive repair orders from dispatcher and take to stall area.
- Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Diagnose cause of any malfunction and perform repair.
- Communicate with parts department to obtain needed parts.
- Save and tag parts if the job is under warranty or if requested by the customer.
- Examine the vehicle to determine if additional safety or service work is required.
- Advice service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Document work performed.
- Road-test vehicles when required or refer to the test technician, keeping in mind that customers’ vehicles should not be used for personal errands.
- Supervise work of any apprentice technicians as assigned.
- Attend factory-sponsored training classes.
- Keep abreast of factory technical bulletins.
- Ensure that customers’ cars are kept clean.
- Keep shop area neat and clean and be able to account for all dealership-owned tools at all times.
- Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.
