SUMMARY Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary
ESSENTIAL DUTIES
- Prepare repair orders and estimates for internal Bert Ogden vehicles for service work.
- Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries.
- Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon.
- Follow the used car process from start to finish as established.
- Report discrepancies and delays on vehicles immediately.
- Provide daily status reports on all vehicles in process.
- Maintain individual RO’s below 30 and ensure all receivables are collectable.
- Verifies warranty and recall status of vehicles.
- Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Follows complete Bert Ogden Service process with every service transaction.
- Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary.
- Perform any additional request from service management.
