What You'll Do Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck and rugged SUV marketplace by achieving the following: Own and manage the Service Desk ticket queue, ensuring proper prioritization and escalation. Provide in-person desktop and phone support for end users. Follow up with users, provide feedback, and see issues through to resolution. Diagnose and resolve technical issues in a timely and professional manner.
Undertake small- to medium-sized IT projects and initiatives. Ensure consistent device setup, support standards, and user experience across locations. Complete internal user setups, including laptops, monitors, peripherals, and related equipment. Support Microsoft Teams Room conference units and collaboration technologies. Ensure software licensing records are accurate and maintained. Maintain and improve Service Desk documentation and knowledge base articles.
Ensure accurate asset and software inventory records to support audit and compliance readiness. Act as the primary escalation point for complex or high-impact end-user issues. Perform basic administrative support duties as needed to meet operational objectives.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Bertrandt is a leading engineering partner for the automotive industry. They offer a wide range of services in vehicle development, from concept to series production.