As an HPG Account Manager at HPG Brands, you’ll be the driving force behind inside sales success. This customer-facing role is all about building meaningful relationships, generating new opportunities, and delivering exceptional service across all HPG subsidiaries. Working closely with our Outside and National Sales teams, as well as Sales Coordinators, you’ll play a critical role in expanding business within your assigned region.
What You’ll Do
- Drive revenue by meeting or exceeding monthly sales targets across all HPG brands.
- Proactively connect with customers via phone, email, and video to discuss campaigns, share solutions, and drive brand engagement.
- Support Outside Sales in meetings and follow-ups to help close deals and expand accounts.
- Identify new opportunities within existing accounts through consultative relationship management.
- Maintain a healthy sales pipeline and forecast future growth opportunities.
- Deliver fast, friendly, and effective customer service—including handling inbound calls and product suggestions for projects.
- Provide accurate and timely quotes, marketing support, and product education.
- Train and guide customers on HPG’s suite of sales tools, resources, and programs.
- Keep CRM (NetSuite) records clean and up to date with customer interactions and sales activities.
- Collaborate across teams to solve challenges, support fulfillment, and ensure a top-tier customer experience.
- Celebrate wins—big or small—through follow-up thank-you calls and relationship touches.
Who You Are
- A sales-driven relationship builder with strong communication skills and a passion for problem-solving.
- Organized and adaptable—you can juggle multiple tasks and pivot quickly when priorities shift.
- A team player who thrives independently, takes initiative, and knows when to ask for support.
- Detail-oriented with strong accuracy and follow-through on commitments.
- Naturally curious and eager to learn—especially when it comes to products, trends, and customer needs.
Qualifications
- Bachelor’s degree or equivalent experience.
- 1+ year of sales or account management experience (industry experience a plus).
- Strong Microsoft Office and CRM skills (NetSuite preferred).
- Experience in the promotional products or B2B industry is a plus, but not required.
Bonus Skills
- Knowledge of the promo industry landscape and seasonal buying patterns.
- Experience presenting via video conferencing tools.
- Familiarity with digital marketing or sales enablement tools.
Working Conditions
- Remote or office-based with regular use of standard office equipment.
- Ability to sit or stand for extended periods and occasionally lift up to 15 lbs.
- Must be able to clearly read and distinguish color in product details or samples.
Why Join HPG Brands?
HPG is a powerhouse in the promotional products space, with a reputation for innovation, award-winning service, and a portfolio of sought-after brands. You’ll be part of a collaborative, energetic team with real growth opportunities and the support to help you succeed.
