- Attention to detail.
- Effective communicator.
- Problem Solving/ Resolution Driven.
- Client Centric.
- Software Development and Maintenance.
Responsibilities
Job Responsibilities:
Perform Planning
- Identify and establish objectives for self and team.
- Work on objectives or goals within timeline.
- Consider all reasonable factors, impediments and obstacles.
- Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.
Implementation - Ensure the Solution is Functionally Complete
- Deliver a solution which covers all the agreed specified tasks and user objectives.
- Deliver a correct solution which provides the correct results with the needed degree of precision.
- Ensure checked in code is reviewed to ensure standards are met.
Implementation – Ensure the Solution is Reliable
- Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
- Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
- Ensure the solution is robust and remains continually available.
- Respond to outages and failures when and where needed.
- Improve fault tolerance even when operational conditions are not optimal.
- Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
- Ensure the solution is maintainable and actively seek methods to reduce down-time.
- Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
- Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
- Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
- Ensure in the event of a failure reduce effective downtime is to the minimum possible.
Implementation – Ensure the Solution has Effective Security
- Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
- Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
- Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
- Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
- Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
- Ensure wherever possible actions can be traced uniquely to the entity which performed it.
- Ensure wherever possible the identify of an entity can be proved to be the correct one.
- Implementation - Ensure the Solution is Maintainable.
- Ensure the solution and its relevant code base supports ease of modification for future maintainers.
- Ensure the use of appropriate standards and methods.
- Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
- Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
- Ensure relevant documentation is provided to support teams to reduce development support burden.
- Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
- Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
- Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.
Verify Deployed Solutions
- Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
- Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.
Respond to Outages & Failures
- Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
- Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
- Be available to handle emergency outages and failures for your or your teams’ solutions.
Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time. - Recommend and execute approved improvements to development methods and solutions.
- Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
- solutions which have completed development and are in the operations phase.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.
Direct 3rd Party Development Partners
- When required supply appropriate information, domain knowledge and access to partners.
- Provide timely, relevant and constructive feedback to assist the partner to achieve success.
- Take corrective action when deviation from the plan is observed.
- Take all appropriate steps to ensure organisational success.
- Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
- Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
- Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.
- Views challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.
Qualifications
- At least 3-5 years’ experience within a development environment is advantageous.
- 2 - 5 years database experience.
- 3 -5 years server/client- side languages are advantageous.
- Good written and verbal communication skills.
- Strong attention to detail.
