Customer Account Advisor, Telebet

Bring live sporting drama to life over the phone as a Customer Account Advisor, delivering exceptional experiences when the action is at its peak.

Telebet delivers around-the-clock support across high-profile sporting events. Within Telebet, Advisors manage live telephone wagering and account enquiries, ensuring precision, speed and clarity during peak sporting moments.

Advisors navigate specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols.

Comprehensive training programmes build in-depth product knowledge and technical expertise to handle complex customer interactions with confidence.

Working 5 days over 7 with shifts across evenings and weekends.

• Confident and calm approach when making sound judgements in high-pressure scenarios
• Strong keyboard skills with fast, accurate data entry
• Sound knowledge of sports, fixtures and wagering markets
• Background in a contact centre or telephone-based customer service environment
• Ability to navigate multiple computer systems simultaneously
• Clear communication and active listening abilities

• Process telephone bets accurately while managing general account queries
• Manage inbound customer calls efficiently using specialist telephony system Avaya
• Explain bet types and account features using comprehensive product knowledge
• Identify potential customer harm early to uphold responsible gambling commitments
• Escalate complex account issues and safer gambling concerns in line with established procedures
• Collaborate with colleagues and leaders to maintain exceptional service standards
• Adhere to regulatory requirements, security protocols and operational compliance standards

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.