Primary Purpose
The role is responsible for retaining and growing a portfolio of high-value foreign exchange clients by delivering specialist foreign exchange solutions, exceptional client service, and strategic financial guidance. The role focuses on driving non-interest revenue growth through the acquisition of new-to-bank forex customers, deepening existing client relationships, and identifying opportunities to cross-sell the Bank's products and services aligned to clients' business and banking needs.
Minimum Requirements
Qualifications
- National Diploma – Finance/Certificate in Banking
- RE5
Experience
- 3 - 5 years previous experience in same or similar role within the financial services industry.
Competencies
- Ability to develop and execute sales strategies to achieve revenue, retain clients and portfolio growth targets
- In-depth understanding of foreign exchange products, international payments, foreign currency accounts, FX market, Treasury and cross-border banking solutions
- Building, managing, and retaining high-value client relationships
- Understanding of financial statements, compliance, cash flow, business operations, and industry dynamics
- New client acquisition, pipeline management, and opportunity identification.
- Knowledge of Exchange Control Regulations, SARB requirements, FICA, AML, sanctions screening, and applicable banking legislation.
- Ability to analyse portfolio performance, revenue trends, client activity, and sales performance
- Ability to assess client requirements and structure suitable forex solutions
- Ability to identify, mitigate, and escalate risks appropriately
- Ability to identify, mitigate, and escalate risks appropriately
- Understanding of credit principles and risk considerations
- Ability to leverage technology to improve client experience and operational efficiency
- Negotiation and deal structuring skills
- Leadership, coaching and mentoring capability
Key Responsibilities
- Achieve NIR targets
- Grow wallet share and FX turnover and revenue
- Drive cross-sell opportunities to grow portfolio revenue
- Acquire new to bank foreign exchange clients and other revenue streams
- Retain and grow customer portfolio
- Collaborate effectively with internal and external stakeholders
- Network externally to identify new business opportunities and secure lead flow
- Ensure the receipt and capturing of customer information accurately during the account origination process
- Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
- Ensure accurate capturing, updates and amendments of customer information
- Perform KYC verification throughout customer lifecycle
- Assist with SARB related matters and manage applications
- Follow up with all parties to ensure that queries are resolved
- Maintain CRM updates
- Prepare required reports
- Track and report on pipeline performance and portfolio growth
This position is advertised in line with our commitment to Employment Equity.
