Big Red Liquors has been serving Indiana communities for more than 50 years. We take pride in offering an incredible selection, strong product knowledge, and exceptional customer service. Our goal is to create stores where customers feel welcome, Team Members enjoy being part of the team, and great service keeps customers coming back.
Store Managers lead people, deliver results, and create an outstanding experience for both our customers and Team Members.
POSITION SUMMARY
The Store Manager is responsible for the overall leadership, performance, and daily operation of the store. This position leads and develops the store team while ensuring strong execution in customer service, sales, merchandising, staffing, inventory control, loss prevention, safety, and company programs.
Successful Store Managers lead by example, set clear expectations, hold themselves and their teams accountable, and create an environment where Team Members can succeed.
Key Responsibilities
Leadership & Team Development
- Recruit, interview, select, onboard, train, and develop Store Team Members.
- Provide consistent leadership, coaching, recognition, and performance feedback.
- Establish clear expectations and hold Team Members accountable for performance and company standards.
- Build an engaged, dependable team capable of delivering consistent results.
- Develop Team Members for additional responsibilities and future advancement opportunities.
- Complete performance evaluations and address performance or conduct concerns in a timely and appropriate manner.
- Create effective staffing and scheduling plans based on business and customer needs.
- Foster a professional, respectful, inclusive, and team-oriented work environment.
Customer Experience
- Create a welcoming environment where customers consistently receive friendly, knowledgeable, and helpful service.
- Lead by example and reinforce company customer-service expectations with every Team Member.
- Monitor customer-service performance and use available feedback as coaching and development tools.
- Recognize outstanding customer service and address opportunities for improvement.
- Respond to customer questions and concerns professionally and work toward timely resolution.
- Develop a store culture focused on building customer loyalty and repeat business.
Sales & Business Performance
- Take ownership of store sales, gross margin, expenses, and overall business performance.
- Understand store performance metrics and use available information to identify opportunities for improvement.
- Execute company promotions, programs, and merchandising initiatives.
- Identify opportunities to grow sales and improve store profitability.
- Manage controllable expenses, payroll, scheduling, and other store resources responsibly.
- Communicate store performance, challenges, and opportunities with the District Manager.
Store Operations & Merchandising
- Oversee all daily store operations and ensure company policies, procedures, and programs are consistently executed.
- Maintain company standards for merchandising, product presentation, pricing, signage, cleanliness, and overall store appearance.
- Coordinate receiving, stocking, replenishment, and freight activities efficiently.
- Maintain appropriate inventory levels and support accurate inventory practices.
- Ensure the sales floor, stock areas, cooler, office, exterior, and customer areas are clean, organized, safe, and ready for business.
- Complete required reports, administrative responsibilities, and operational paperwork accurately and on time.
Safety, Compliance & Loss Prevention
- Maintain a safe and secure environment for customers and Team Members.
- Follow and enforce company safety, security, loss prevention, and shrink-control procedures.
- Identify potential operational, safety, or loss-prevention concerns and take appropriate action.
- Ensure compliance with applicable company policies and regulatory requirements.
- Protect company assets, merchandise, cash, equipment, and confidential information.
- Immediately communicate significant safety, security, compliance, or operational concerns to appropriate leadership.
Supervisory Responsibilities
Directly supervises the store team and is responsible for the overall leadership, development, scheduling, performance, and accountability of Store Team Members.
