E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 10 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
About the job
We are looking for our Warehouse Success Specialist.
The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières.
In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Location: Châtres & Ferrières | Full time | On-site
Compensation: €31,500 - €33,500 a year
As a Warehouse Success Specialist you will
Increase customer satisfaction
- Respond to customer requests, advise them, and ensure high-quality follow-up
- Manage escalations (proactive & reactive) and coordinate internal stakeholders
- Ensure end-to-end resolution (analysis, action plan, communication, closure)
- Ensure compliance with contractual commitments (SLAs) and KPIs
- Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
- Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
- Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
- Assess the operational feasibility of custom requests and help prepare quotes
- Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
Continuous improvement & management
- Monitor customer metrics and identify potential risks early on
- Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
- Implement proactive communication (operational updates, recommendations, incident prevention)
- Contribute to improving on-site routines and processes (quality, timelines, customer experience)
You'll succeed in this role if you:
- +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
- Prior experience in a warehouse environment
- Fluency in English 🇬🇧
- Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
- Excellent interpersonal skills, solution-oriented approach
- Ability to learn quickly
- Hands-on approach to act quickly and understand operational issues
- Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
- Passion for continuous improvement and problem-solving
Why join Bigblue
- 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
- 💙 Founders-led company with an innovative, caring culture.
- 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
- 🌍 International environment: Work across Paris, Madrid, London, Berlin and our European warehouse network.
- 🍱 10€ meal voucher per worked day (55% paid by Bigblue)
- 🧘 ♀️ ClassPass membership for fitness & wellness.
- 🩺 100% health insurance coverage with Benefiz.
