Business Development Representative

<div><div dir="auto"><h2><strong>About the Role</strong></h2><p>We are seeking a relationship-driven <strong>Business Development Manager (BDM)</strong> with 2–6 years of experience in converting business opportunities, nurturing client relationships, and driving revenue growth through <strong>upselling and cross-selling</strong>.<br>This role is <strong>not responsible for new lead generation</strong>.

Instead, the BDM will focus exclusively on <strong>converting inbound or internal leads</strong>, strengthening existing accounts, and maximizing revenue potential across BigStep Technologies’ AI and Digital Product Engineering offerings.</p><hr><h2><strong>Roles and Responsibilities</strong></h2><h3><strong>1.

Lead Conversion (No New Lead Generation)</strong></h3><ul><li><p>Take ownership of <strong>all incoming leads</strong>, primarily from existing accounts, marketing, referrals, and internal teams.</p></li><li><p>Understand client needs, qualify the opportunity thoroughly, and <strong>convert leads into active deals</strong> through structured engagement.</p></li></ul><h3><strong>2.

Upselling & Cross-Selling</strong></h3><ul><li><p>Strategically map BigStep’s AI, Digital Transformation, Cloud, and Product Engineering capabilities to client requirements.</p></li><li><p>Identify and pitch <strong>additional services</strong>, upgrades, and enhancements to increase <strong>contract size and revenue per account</strong>.</p></li><li><p>Drive expansion across multiple service lines by identifying new use cases in current accounts.</p></li></ul><h3><strong>3.

Relationship Management (Farming Focus)</strong></h3><ul><li><p>Build and maintain strong, long-term relationships with decision-makers and influencers within assigned accounts.</p></li><li><p>Conduct regular check-ins, review meetings, and on-site visits when needed to understand evolving needs.</p></li></ul><h3><strong>4.

Stakeholder Coordination</strong></h3><ul><li><p>Serve as the <strong>single point of contact</strong> between clients and internal teams (Delivery, Tech Leads, Product, Finance).</p></li><li><p>Ensure seamless communication, alignment on expectations, and smooth execution of engagements.</p></li></ul><h3><strong>5.

CRM Ownership</strong></h3><ul><li><p>Maintain accurate, up-to-date CRM entries for all activities—conversations, opportunity stages, forecasts, and revenue projections.</p></li><li><p>Use CRM insights to support leadership with data-driven business intelligence.</p></li></ul><h3><strong>6.

Account Insights & Reporting</strong></h3><ul><li><p>Track and report account status, competitor behavior, client feedback, and potential new business drivers.</p></li><li><p>Share insights with leadership and product teams to improve offerings and client satisfaction.</p></li></ul><h3><strong>7.

Representation at Events (Optional / As Needed)</strong></h3><ul><li><p>Attend key client or industry events when required to strengthen relationships and represent BigStep Technologies professionally.</p></li></ul><hr><h2><strong>Required Skills & Qualifications</strong></h2><ul><li><p>Bachelor’s or Master’s degree in <strong>IT, Business, Marketing, Communications</strong>, or a related technical field.</p></li><li><p><strong>2–6 years</strong> of experience in <strong>Sales, Account Management, or Farming roles</strong> within IT services, SaaS, Cloud, or Digital Engineering domains.</p></li><li><p>Proven track record of <strong>converting leads</strong>, upselling, cross-selling, and growing revenue from existing accounts.</p></li><li><p>Strong communication and presentation skills for articulating complex solutions virtually and in-person.</p></li><li><p>Expertise in CRM tools (Salesforce, HubSpot, etc.) with disciplined pipeline and account activity tracking.</p></li><li><p>Ability to manage multiple stakeholders and navigate complex account structures.</p></li></ul><hr><p><br></p></div></div> <div><br></div>